If something is not working or you have a question, write to [email protected]. The most common questions are answered below.
So we can help, include in your message:
Never send your password by email.
You can sign in with Apple on iPhone, with Google, or with your email and password. Use the same method you created the account with.
Check your spam folder and tap “Resend the email” in the app. The email has a button and a 6-digit code; from version 2.4.1 you can type that code in the app.
On the sign-in screen, tap “Forgot your password?”. The app and the web app send a code to your email so you can set a new one.
Go to Profile → Language and pick the one you want.
Go to Profile → Delete Account and confirm. This cannot be undone.
Each song is a project with its recordings, lyrics, notes and files.
Yes. You can record inside a note, so the audio stays next to the lyrics.
mp3, wav, m4a, aac and ogg files of up to 30 minutes.
Yes. In the recording’s menu, choose Export to share the file or “Export WAV” to create a WAV copy.
The pricing page compares Free, Pro and Band, with their prices.
The Pro trial lasts 7 days and is offered at the end of the solo artist setup.
It depends on where you subscribed. App Store: Settings → your name → Subscriptions. Google Play: Subscriptions, in your Google Play account. Web purchases: the billing portal inside the web app.
Refunds for purchases made in the App Store or Google Play are handled by Apple or Google. If you bought on the web, write to [email protected].
They depend on two things: the device permission (device Settings → Notifications → Zoundroom) and your preferences inside the app, under Profile → Notifications. Check both.
Your projects are private: you and the people you invite can see them.
Yes. Under Profile → Analytics and privacy you can allow or reject usage analytics at any time.
You can read it in full on this website.
It is the assistant inside your notes. It works with text: lyrics, rhymes, written-out chords and structure.
No. Auralis does not generate audio: the melody, the voice and the recordings are yours.
Yes. Sign in with the same account at app.zoundroom.com in your browser; there is nothing to install.
Write to [email protected] with your device, the app version and what you were doing.
Email support